Privacy & Cookie Policy

Introduction
Reborn Active Ltd is committed to protecting and respecting your privacy and using any information you provide to us responsibly.

This Privacy & Cookies Policy governs the manner in which Reborn collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.rebornactive.com website (“Site”). This Privacy & Cookies Policy applies to the Site and all products and services offered by Reborn Active Ltd.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies
Our Site may use “Cookies” to enhance User experience. A Cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Some Cookies are essential to enable you to use our Site effectively, for example to order items. Our Site uses Cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Reborn Active Ltd may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support your needs more efficiently.
– To improve our Site
We may use feedback you provide to improve our products and service offerings.
– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include Company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, user name, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own Privacy Policies and Customer Service Policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own Terms and Policies.

Changes to this Privacy & Cookies Policy
Reborn Active Ltd has the discretion to update this Privacy & Cookies Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy & Cookies Policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this Privacy & Cookies Policy and Terms & Conditions Policy also set out on this Site. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy & Cookies Policy, the practices of this site, or your dealings with this site, please write to us at:
Reborn Active Ltd, 8 Isis Street, Earlsfield, London, SW18 3QN.
Email: rachel@rebornactive.com 

This document was last updated on 1/27/21.

Terms & Conditions

1. Introduction
1.1 Welcome to re|Born. These terms and conditions shall govern your use of Reborn Active Ltd (‘re|Born’, ‘The Company’) services and website. The services, include but are not limited to, personal training, in person and online courses, programmes, workshops and the delivery of live and on-demand classes, retreats and development of community, centred around Pre & Post Natal Fitness. Amongst other things, the Website allows clients to book personal training, courses, programmes, workshops, live classes and buy monthly membership access to re|Born’s live classes, on-demand video collections and challenges.

1.2 These Terms govern your use of the Website, including any content, functionality, and services offered on, through or related to the Website. The Website and these services are provided and operated by re|Born. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, purchase from our booking website or use any of our company services, we will ask you to expressly agree to these terms and conditions.
1.4 Any information given on the Website is not legally binding on re|Born, is informative only and does not form part of these Terms.
1.5 By accepting these Terms, you represent that you are eighteen years of age or older and that, if you have accepted these Terms on behalf of any person or entity, you represent that you have legal authority to do so and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms.
1.6 re|Born reserves the right to make changes to these Terms at any time and at re|Born’s sole discretion. All changes are effective immediately from the time re|Born publishes them, and apply to all access to and use of the Website thereafter. You may determine when these Terms were last updated by referring to the bottom of these Terms.  By continuing to use the Website, you agree to the Terms as modified or as they currently appear. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
1.7 re|Born reserves the right at any time and without notice to:
1.7.1 modify, suspend, terminate or restrict access to the Website or any portion thereof;
1.7.2 restrict, limit, suspend or terminate your access to the Website or any portion thereof;
1.7.3 investigate any suspected or alleged misuse or unlawful use of the Website and cooperate with law enforcement agencies in such investigation; and disclose information about your use of the Website in connection with law enforcement investigation of any suspected or alleged illegal activity, or in response to a lawful court order.

The following definitions shall apply in these legal terms (the “Terms”):
Content: all content and other materials contained on the Website, including, without limitation, the re|Born logo and any designs, text, graphics, pictures and videos, information, data, software, and other files (and including the selection and arrangement thereof).
Intellectual Property Rights: copyright and related rights, trade marks and service marks, business names and domain names, rights in get-up and trade-dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
On-demand Collections: the on-demand classes created by re|Born and available through the Website.
Member: a User who has an active subscription to re|Born.
Membership: the membership of a Member.
Privacy Policy: the privacy policy available at https://rebornactive.com/legal#/.
Users: any visitor to and user of the Website.
Website: the website at: https://rebornactive.com/.
re|Born (The Company): ReBorn Active Ltd, a private limited company incorporated and registered in England and Wales with Company No 12643458 and our registered office is at 8 Isis Street, Earlsfield, London, SW18 3QN


2. Registration and accounts

2.1 In order to communicate with re|Born, engage in a transaction, or using any other service on the Website, you may need or desire to submit personal information. For example, to become a Member on the Membership platform you must register and create a membership account on the Website. Such registration will require you to provide a valid email address, a username, and a password. When providing any personal information, you agree to (a) provide accurate, current and complete account information, (b) maintain and, if necessary, promptly update such account information, (c) maintain the security of your account information, (d) be responsible for the acts or omissions of any third party that has authority to access or use your account information, and (e) immediately notify re|Born if you discover or otherwise suspect any security breaches related to the Website or your membership account. Such notifications or any changes to your registration information may be made by email to the contact address provided in these Terms. If you provide any information that is untrue, inaccurate, not current or complete, we may suspend or terminate your account or refuse to any all current or future use by you of the Website and the services provided thereunder.
2.2 By signing up to our mailing list, programmes, live classes and/or becoming a Member and using the Website you consent to receiving communications from re|Born electronically, including emails and messages posted to your membership account, where appropriate, all as more fully detailed in the Privacy Policy.  You acknowledge and agree that all communications that re|Born sends to you electronically satisfy any legal requirement that such communications be in writing. If you wish at any time to withdraw your consent to receiving communications from re|Born, please email the contact address provided in these Terms, notifying re|Born of the withdrawal of your consent.
2.3 You may also purchase services (e.g. personal training) as a guest by contacting re|Born directly

2.4 You agree that all personal information you provide as a User, a Member or otherwise, is governed by the Privacy Policy, and you proceed on the basis that you are aware of how and why re|Born process your personal data, as is set out in the Privacy Policy.

3. Payment, billing information and pricing
3.1 If you wish to make an online purchase, sign up to a live class and/or become a Member you will need to provide details of a payment card (or other accepted payment method) to the relevant third payment party payment provider approved by re|Born. Your payment card (or other accepted payment method) information is stored by such third party payment provider.
3.2 By providing details of a payment card (or other accepted payment method), you represent and warrant that you are authorised to use such payment method and that you authorise re|Born or the relevant payment provider to charge your payment method for the total amount of your Membership, class pack, course, programme, personal training or other purchase, at any relevant interval and including all applicable taxes and other charges.  If the payment method cannot be verified, is invalid or is otherwise not acceptable, any related order or purchase made by you may be suspended or cancelled until such problem is resolved with re|Born or the relevant payment provider.
3.3 You acknowledge that taxes and other charges may be additional to the prices shown on the Website, and therefore that the amount billed may vary due to such applicable taxes or other charges.  You authorise re|Born or the relevant payment provider to charge your payment method for any such taxes and other charges.  re|Born reserves the right to adjust prices as it determines necessary in its sole discretion, at any time and without notice, provided, however, that if any price changes or charges are in respect of any recurring transaction, notice of such changes will be made to you prior to your next recurring payment falling due.
3.4 You further acknowledge that any third party payment provider may impose additional terms and restrictions on any transaction.
3.5 You are not entitled to a refund on any purchase (including group packages or subscriptions). 

3.6 re|Born may offer a refund at their discretion. This may not be the full amount initially paid.



4. Membership and Classes

4.1 You can either purchase a single class, pack of classes or monthly Membership (pack sizes and monthly Memberships may vary).

4.2 Payments are taken through Stripe via Arketa on our booking system as and when purchased.

4.3 Purchased class packs outside of Membership last for a maximum of 3 months and then will expire.

4.4 You are not entitled to a refund for Membership payments under any circumstances, even if you have not used the services of the company for an extended period.
4.5. You are not guaranteed to receive the same class schedule each week or month. Your purchase of a Membership or class packs is with the knowledge that the instructors may change the schedule from time to time at their discretion including times, days and availability. This also includes weeks where challenges may be offered, on demand only weeks e.g. during holidays and for retreats. 



5. Cancellation and suspension of Membership

5.1 You can cancel a live class up to 12 hours before the start time of the class and any payment attributable to that class will be refunded within a few days thereafter or a credit will be returned to your account, as applicable. If you cancel a class less than 12 hours before the start time of that class you will not be refunded. A Class can be cancelled through the online booking system on the Website in your account section or via email at rachel@rebornactive.com.
5.2 Should you wish to amend or cancel your Membership, then you may do so in your account section on the Website. Any Membership cancellation will be effective at the end of your current Membership payment cycle (in respect of Membership during a paid subscription period), and you will no longer have access to your account or the benefits of Membership after such a relevant point in time and no further Membership charges will be made to your relevant payment method.
5.3 re|Born may:

(a) suspend your membership;

(b) cancel your membership; and/or

(c) edit your membership details,
at any time in our sole discretion with or without notice to you.

5.4 re|Born is entitled to increase class and Membership costs at our discretion but is obliged to give 1 month’s notice of rate changes.


6. Intellectual property rights
6.1 re|Born, or its licensees, successors or assigns, own:
(a) the Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof); and
(b) any other Intellectual Property Rights in or arising out of or in connection with the Website and the services provided thereunder, and such ownership is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
6.2 You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content, except as follows:
(a) you may store files that are automatically cached by your web browser for display enhancement purposes; and
(b) you may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
(c) If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of these Terms, your right to use the Website will end immediately and you must, immediately upon re|Born’s request, return or destroy any copies of the materials you have made.
(d) You shall not use re|Born’s or the Website’s name, logo or any related names, logos, products and service names, designs and slogans without the prior written permission of re|Born or as permitted in these Terms.  Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

7. Licence
Subject to all the terms, conditions, limitations and restrictions contained in these Terms, re|Born grants to you a conditional, revocable, non-transferable, non-sublicensable, non-assignable non-exclusive and limited licence to access and make personal, non-commercial use of the Website and any services and Content provided thereunder or therein, subject to any requirements for Membership or online programmes to access such services and Content.  Such licence may be revoked and terminated by re|Born at any time and for any reason, including, without limitation, if you violate these Terms or any applicable law.

8. Site linking and social media features
8.1 You may link to the Website, provided you do so in a way that is fair and legal and does not damage re|Born’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on re|Born’s part, unless otherwise agreed by re|Born in writing.  You agree to cooperate with re|Born in causing any unauthorised framing or linking immediately to stop. re|Born reserves the right to withdraw linking permission without notice.
8.2 If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including, without limitation, banner advertisements and sponsored links. re|Born has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

9. Limited warranties

9.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date;

(c) that the website will operate without fault; or

(d) that the website or any service on the website will remain available.

9.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

9.3 To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

10. Limitations and exclusions of liability

10.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

10.2 The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions:

(a) are subject to Section 13.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

10.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

10.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

10.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

10.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

10.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

10.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

11. Breaches of these terms and conditions

11.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) suspend or delete your account on our website.

11.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

12. Variation

12.1 We may revise these terms and conditions from time to time.

12.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.



13. Our details

13.1 This website is owned and operated by Rachel Prince of Reborn Active Ltd.

13.2 We are registered in England and Wales under registration number Company No 12643458 and our registered office is at 8 Isis Street, Earlsfield, London, SW18 3QN.

13.3 Our principal place of business is at 8 Isis Street, Earlsfield, London, SW18 3QN.

13.4 You can contact us:

(a) by post, to [the postal address given above];

(b) using our website contact form;

(c) by telephone, on 07887982835; or
(d) by email, using rachel@rebornactive.com 



14. Covid-19 Government Guidelines

14.1 Personal Training resumed at Reborn Active Ltd 1-2-1 and 2-2-1 in the Earlsfield Home Studio as of 1st July 2021 in accordance with Government Guidelines

14.2 Group Classes all moved online in as part of the re|Born Home Studio on 1st November. In person classes may resume local to Earlsfield in 2022
14.3 Clients who resume training with Reborn Active Ltd must abide by the Government health & safety guidelines 

14.4 Clients who do not abide by, and keep up to date with, the Government health & safety guidelines will not be able to hold The Company responsible for any damage obtained to themselves or their property through injury, illness, disease or death.

14.5 Clients who attend 1-2-1 or 2-2-1 personal training face to face, do so under the agreement that they will not take legal action upon The Company if they contract Covid-19

This document was last updated on 27/10/21.

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