Privacy & Cookie Policy

Introduction
Reborn Active Ltd is committed to protecting and respecting your privacy and using any information you provide to us responsibly.

This Privacy & Cookies Policy governs the manner in which Reborn collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.rebornactive.com website (“Site”). This Privacy & Cookies Policy applies to the Site and all products and services offered by Reborn Active Ltd.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies
Our Site may use “Cookies” to enhance User experience. A Cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Some Cookies are essential to enable you to use our Site effectively, for example to order items. Our Site uses Cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Reborn Active Ltd may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support your needs more efficiently.
– To improve our Site
We may use feedback you provide to improve our products and service offerings.
– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include Company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, user name, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own Privacy Policies and Customer Service Policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own Terms and Policies.

Changes to this Privacy & Cookies Policy
Reborn Active Ltd has the discretion to update this Privacy & Cookies Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy & Cookies Policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this Privacy & Cookies Policy and Terms & Conditions Policy also set out on this Site. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy & Cookies Policy, the practices of this site, or your dealings with this site, please write to us at:
Reborn Active Ltd, 8 Isis Street, Earlsfield, London, SW18 3QN.
Email: rachel@rebornactive.com 

This document was last updated on 1/27/21.

Terms & Conditions

1. Introduction
1.1 These terms and conditions shall govern your use of Reborn Active Ltd (The Company) services and website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, purchase from our booking website or use any of our company services, we will ask you to expressly agree to these terms and conditions.

2. Registration and accounts
2.1 You may register for an account with our website at checkout upon purchasing a service by completing and submitting the account registration form on our website, and agreeing to the terms & conditions OR you may purchase services (e.g. classes or courses) as a guest.
2.2 You must not allow any other person to use your account to access the website.
2.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
2.4 You must not use any other person’s account to access the website, (unless you have that person’s express permission to do so).

3. Online Purchases
3.1 Purchases made on the website are processed via Stripe.
3.2 You do not need to have a Stripe account in order to make payments via the website, you can use the system as a guest.
3.3 You are not entitled to a refund on any purchase (including group packages). 
3.4 The Company may offer a refund at their discretion. This may not be the full amount initially paid.

4. Class Packs
4.1 You can either purchase a single class or pack of classes (package sizes to be determined at launch).
4.2 Payments are taken through Stripe via [insert booking system] on our booking system as and when purchased.
4.3 Purchased Classes last for a maximum of 3 months and then will expire.
4.4 You are not entitled to a refund for membership payments under any circumstances, even if you have not used the services of the company for an extended period.

5. Cancellation and suspension of membership
5.1 The Company may:
(a) suspend your membership;
(b) cancel your membership; and/or
(c) edit your membership details,
at any time in our sole discretion with or without notice to you.
5.2 The Company is entitled to increase class costs at our discretion but is obliged to give 1 month’s notice of rate changes.

6. User login details
6.1 If you register for an account with our booking website, you will be asked to choose a user ID and password.
6.2 You must not use your account or user ID for or in connection with the impersonation of any person.
6.3 You must keep your password confidential.
6.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
6.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

7. Limited warranties
7.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date;
(c) that the website will operate without fault; or
(d) that the website or any service on the website will remain available.
7.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
7.3 To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

8. Limitations and exclusions of liability
8.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
8.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:
(a) are subject to Section 11.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
8.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
8.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
8.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
8.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
8.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
8.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

9. Breaches of these terms and conditions
9.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) suspend or delete your account on our website.
9.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation creating and/or using a different account).

10. Variation
10.1 We may revise these terms and conditions from time to time.
10.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

11. Our details
11.1 This website is owned and operated by Rachel Prince.
11.2 We are registered in England and Wales under registration number Company No 12643458 and our registered office is at 8 Isis Street, Earlsfield, London, SW18 3QN.
11.3 Our principal place of business is at 8 Isis Street, Earlsfield, London, SW18 3QN.
11.4 You can contact us:
(a) by post, to [the postal address given above];
(b) using our website contact form;
(c) by telephone, on 07887982835; or
(d) by email, using rachel@rebornactive.com 

12. Covid-19 Government Guidelines
12.1 Personal Training resumed at Reborn Active Ltd 1:1 Outdoors as of 26th May 2020 in accordance with Government Guidelines
12.2 Group Classes all moved online in accordance with Government Guidelines
12.3 Clients who resume training with Reborn Active Ltd must abide by the health & safety guidelines stated here
12.4 Clients who do not abide by the health & safety guidelines stated on the website will not be able to hold The Company responsible for any damage obtained to themselves or their property through injury, illness, disease or death.
12.5 Clients who attend 1:1 personal training outdoors do so under the agreement that they will not take legal action upon The Company if they contract Covid-19

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